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Contact Us

Get in touch with us! We are here to help!

Call us at 715-477-1976 Monday-Friday, 8am-4pm Central Time or email us using the contact form.

For the quickest answers, check out our FAQs below!

FAQs for Ordering

Ordering and Shipping

Can I order by phone?
Yes, give us a call at 715-477-1976.
Can I order through the mail?
Yes. Simply place items in your online shopping cart and begin the normal online check out process. When you get to Step 5: Order Confirmation, choose "Mail a check or money order" as the method of payment and complete the checkout process. You will receive an email invoice that you can print out and mail to All About Learning Press with your check or money order payable in US dollars.
Can I send an order via fax?
Yes. Our fax number is 877-774-8006.
Is the ordering process secure?
All About Learning Press uses SSL encryption—the highest standard in Internet security—to ensure that your personal information is safe.
What are your shipping rates?
Our shipping rates can be found on our Shipping Information page.
What countries do you ship to?
A list of the countries that we ship to can be found on our Shipping Information page.
How quickly will I receive my order?
Most orders ship within 24 hours, Monday through Friday. You can track the status of your package by logging into your account or clicking on the tracking link that we email to you after your order ships.

Purchase Orders

Do you accept purchase orders from schools?

Yes, we welcome purchase orders from schools and charter schools.

(If you are ordering for a school outside of the United States, the order must be paid in full using U.S. funds before it ships.)

How do I place a purchase order?

You may place purchase orders in one of three ways:

  1. Fax your purchase order to 877-774-8006
  2. Email your purchase order to orders@allaboutlearningpress.com
  3. Mail your purchase order to:
    All About Learning Press, Inc.
    615 Commerce Loop
    Eagle River, WI 54521

Returns

What is your return policy?

You have one full year to try out All About Reading and All About Spelling. If our programs do not meet your needs, return them at any time within one year of purchase for a full refund of your purchase price, excluding shipping.

This return policy only applies to products purchased directly from All About Learning Press. Purchases made through other websites and stores may be subject to different return policies.

How do I make a return?

Simply wrap your products in clean packing material (paper, bubble wrap, etc.) and place them securely in a sturdy box to minimize damage in transit.

Please include a copy of your packing slip or receipt and indicate which items you are returning. If you do not have this, include a note with your name, address, phone number, email address, date of purchase, and list of items you are returning.

We encourage you to select a shipping method that provides a tracking number, and keep a copy of the number for your records. We are not responsible for lost returns.

Ship your return to us at:

Returns Department
All About Learning Press, Inc.
615 Commerce Loop
Eagle River, WI 54521

How do you credit my account for a return?
Your return will be processed within two weeks. Whenever possible, the same method that you used for payment will be used for your refund. If the same method isn’t possible, a check will be mailed to you. PayPal allows refunds for up to 60 days; after 60 days, your refund will be made by check.
I ordered the wrong product. How do I exchange it?
Please return the item by mail. Your credit card or PayPal account will be credited upon receipt of the item. In the meantime, place a new order for the product you would like.

FAQs for All About Reading

Levels and Placement

Placement: which level should my child start with?
Below are placement tests for each level: If you have additional questions about placement, please contact us!
How many levels are there?
There are four levels in the reading program (Levels 1-4), plus a Pre-reading program.
Will there be more levels?
No, the reading program is complete. After Level 4 students have all of the skills they need to decode just about any word.
Can I see samples for each level?
Here’s a link to samples for All About Reading.
Can I see the Scope and Sequence for each level?
Download PDFs of the Scope and Sequences for All About Reading here:
How do I know if my child is ready to start reading instruction?
This checklist can help you decide whether your child is ready to begin the reading program, or if your student would benefit from going through our Pre-reading program first.
I have an older student who needs remedial help. Where do I start?
All About Reading is very effective for struggling learners. The program will help fill in the missing gaps and build a strong foundation. You can use the placement tests to help place your student in the right level. Get in touch with us if you have any questions about placement—we’re glad to help!
What age range can use the reading program?
All About Reading has been used by students of all ages, including pre-readers, teens, and adults.

Details about Teaching Reading

How much time should I spend on reading each day?
We recommend spending about 20 minutes per day on reading lessons, but you can adjust this for early readers or for older remedial students. In addition, we recommend reading aloud to your child for 20 minutes per day. Find out more here.
How does this program help with fluency?
Fluent reading takes practice. Students may need to read a word thirty times before they can read it fluently without having to sound it out. With this in mind, All About Reading uses a variety of methods to help students get the practice they need, including activities and games, tile demonstrations, fluency pages with words, phrases, and sentences, and fully decodable readers. You will also spend a few minutes each day with the word cards, which help you track the words your student has mastered and those for which he needs ongoing practice. We also include a variety of exercises to help students work on reading with accuracy, meaningful expression, and natural phrasing.
Do you teach sight words?
Yes. Find out how we do it in this article on sight words.
Is reading comprehension covered?
Yes, we integrate six different reading comprehension strategies into our program.
My child guesses at words. Can you help?
Yes! All About Reading teaches a word blending procedure that will break the guessing habit. You can read about it in this article, Break the Word Guessing Habit.

Letter Tiles

What size magnetic white board do I need and where can I find one?

We recommend using a 2' by 3' magnetic white board with your Letter Tiles. White boards can be found at places like Walmart or Costco, Michaels (some have gotten a great deal with one of their 40% off coupons), and various office supply stores. When purchasing a white board, be sure that it is magnetic!

A few alternatives to a large white board are baking sheets, metal oil pans, the front of a refrigerator, magnetic paint on a section of wall, or simply lay them on the table without placing them on a magnetic source. The only downfall with this last method is that they will likely need to be put away and resorted for each lesson.

I lost some letter tiles – do you really replace them for free?
Yes, we’ll gladly replace up to five tiles at no charge. Contact us with your mailing address and which tiles you are missing, and we’ll ship them right out to you.
Can I order the syllable tags without ordering a whole student packet?
Yes, you can! Extra syllable tags are available by phone order only; these are $2.50 plus a nominal shipping fee. Call our office at 715-477-1976 to place your order.
My child does not like manipulatives. Do we have to use the letter tiles?
You can still use our method without the letter tiles. Instead of the tiles, use paper and pencil or a dry erase board to write out the demonstration words for the student to see. Any time you are supposed to use a blank tile, draw a short underline. The instruction will be just as effective and will be presented in a way that is more palatable to your student.
Do you have a letter tiles app?
Not yet. We are currently developing one, but it won’t be available until late 2017.

FAQs for All About Spelling

Levels and Placement

Placement: which level should my child start with?
See our Placement Tests page to help determine placement. If you would like additional placement help, contact us!
How many levels are there?
There are seven levels in the spelling program.
Will there be more levels?
No, the spelling program is complete. After Level 7 students have all of the skills they need to spell just about any word.
Can I see samples for each level?
Here’s a link to samples for All About Spelling.
Can I see the Scope and Sequence for each level?
Download PDFs of the Scope and Sequences for All About Spelling here:
How do I know if my child is ready to start spelling instruction?
Our general recommendation is to begin spelling instruction after your child has a strong start in reading. The article The Right Time to Start has more information.
I have an older student who needs remedial help. Which level should I start with?
All About Spelling is very effective for struggling learners. The program will help fill in the missing gaps and build a strong foundation. See the article Which Level Should My Older Student Start With? for more information. If you would like additional help, we’re happy to help.
What age range can use the spelling program?
All About Spelling has been used by students of all ages, including pre-readers, teens, and adults.
Does the program go up to the high school level?
Yes. By the end of Level 7 of the All About Spelling program, the student will be spelling at the high school level.

Details about Teaching Spelling

How much time should I spend on spelling each day?
As a general rule, we recommend spending 20 minutes per day on spelling, but you can adjust this depending upon the level and attention span of your child. Find out more here.
How long does it take to complete a Step?
First, remember that you do not need to complete an entire Step in one day—some Steps may even take a week or more to cover. The speed at which your child finishes a Step depends on the student's age, attention span, prior experience, and the concepts being taught. The All About Spelling program is completely flexible and customizable so you can breeze through sections that are easy for your student and spend more time on difficult concepts.
How are words in All About Spelling arranged?
In each spelling lesson, a single new rule or concept is taught. Words with similar attributes are taught together. Instead of jumping from one concept to another, students learn spelling in a sequential, orderly way. For example, when the sound of /ar/ is taught, students learn words such as barn, car, hard, garden, shark, and smart. The dictation phrases and sentences include words containing the sound of /ar/ for additional reinforcement.
Do you review spelling words after they've been taught?
Yes! Continual individualized review is a major component of the All About Spelling program, and the first thing you'll do before beginning to teach is to set up the Spelling Review Box. AAS uses several different methods to review concepts and spelling words, including flashcards, word analysis, sentence dictation, and writing activities. Worked right into the lesson plans, the continual review ensures that your students don't forget what you teach them and gives them the practice they need in exactly the areas they need it. Take a look at a sample lesson to see how review is handled.
How does All About Spelling teach the spelling rules?
First the spelling rules in All About Spelling are demonstrated with Letter Tiles to make the concepts crystal clear in the student's mind. Then the rules are reviewed as many times as necessary until the student masters the concept. Spelling rules and generalizations are also reviewed with flashcards.

Letter Tiles

What size magnetic white board do I need and where can I find one?

We recommend using a 2' by 3' magnetic white board with your Letter Tiles. White boards can be found at places like Walmart or Costco, Michaels (some have gotten a great deal with one of their 40% off coupons), and various office supply stores. When purchasing a white board, be sure that it is magnetic!

A few alternatives to a large white board are baking sheets, metal oil pans, the front of a refrigerator, magnetic paint on a section of wall, or simply lay them on the table without placing them on a magnetic source. The only downfall with this last method is that they will likely need to be put away and resorted for each lesson.

I lost some letter tiles – do you really replace them for free?
Yes, we’ll gladly replace up to five tiles at no charge. Contact us with your mailing address and which tiles you are missing, and we’ll ship them right out to you.
Can I order the syllable tags without ordering a whole student packet?
Yes, you can! Extra syllable tags are available by phone order only; these are $2.50 plus a nominal shipping fee. Call our office at 715-477-1976 to place your order.
My child does not like manipulatives. Do we have to use the letter tiles?
You can still use our method without the letter tiles. Instead of the tiles, use paper and pencil or a dry erase board to write out the demonstration words for the student to see. Any time you are supposed to use a blank tile, draw a short underline. The instruction will be just as effective and will be presented in a way that is more palatable to your student.
Do you have a letter tiles app?
Not yet. We are currently developing one, but it won’t be available until late 2017.